Before work starts
If you cancel before Maze Digital begins design work, we refund your payment in full.
After work starts
Once design work has begun, the first payment covers the work completed and is not refundable. You'll receive the files completed so far.
Cancelling mid-project
Either side may cancel in writing. You pay only for work completed up to that date, and any amount paid beyond that is refunded.
If we can't deliver
If Maze Digital cannot deliver the agreed scope, we refund the amount paid for the work not delivered.
Revisions
Each project includes up to 3 rounds of changes within the agreed scope. Extra rounds or new features are quoted separately. Requests for changes are handled as revisions, not refunds.
After launch
Once you approve the site and it goes live, the project is complete and not refundable. Bugs found within 15 days are fixed free of charge.
Third-party costs
Domains, hosting, Wix, Squarespace and Shopify subscriptions, paid themes, plugins and apps are paid to those providers and can't be refunded by Maze Digital.
Delays
Timelines depend on receiving your content and feedback. Delays caused by missing content don't qualify for a refund. If a project is paused by the client for more than 30 days, it may be closed and billed for work completed.
Care plans
Care plans are billed monthly. Cancel any time with 30 days' notice. The current month is not refunded.
Results
We don't guarantee specific Google rankings, traffic or sales, since these depend on factors outside our control.
How to request a refund
Email info@mazedigital.co with your invoice number. Approved refunds go back to the card you paid with within 7–10 business days.